Support Policy

This policy outlines the support services provided by 42 Creative Hub™ for our digital offerings, including consultancy, web design, and Notion templates, when purchased directly through our website. Support for products purchased through other platforms may be subject to different terms. . Please review the following information regarding our support channels, availability, and scope.

1. Support Channels

You can contact our support team via the following methods:

2. Support Hours

Our support team is available Monday to Friday, from 9:00 AM to 5:00 PM (GMT). We strive to respond to all inquiries within one business day.

3. Scope of Support

Our support services cover the following areas:

3.1. Digital Transformation Consulting

  • Guidance related to ongoing consultancy engagements.

  • Clarification on service plans and methodologies.

  • Assistance with scheduling follow-up consultations.

3.2. Web Design Services

  • Resolution of technical issues and bugs in delivered websites.

  • Minor adjustments within the agreed post-launch support period.

  • Recommendations for website updates and future enhancements.

3.3. Notion Templates

  • Assistance with access and download issues.

  • Support for basic template customization.

  • Troubleshooting of core template functionality.

4. Limitations of Support

Please note that our support does not extend to:

  • Issues arising from custom code or third-party plugins not developed by 42 Creative Hub™.

  • General tutorials or guidance on Notion or web development.

  • Issues unrelated to your specific projects or purchases from us.

For support beyond the scope outlined above, we offer paid support options and follow-up consulting hours. Please contact us for a quotation.

5. Post-Project Support

Web design and consulting projects include a complimentary support period of 14 days following project delivery. Extended maintenance and support packages are available beyond this period.

6. Notion Template Licensing and Updates

Notion templates are licensed for the exclusive personal or business use of the original purchaser. Lifetime free updates will be provided and can be accessed via the initial download link.

Need Help or More Information?

We strive to make our policies as clear and accessible as possible. However, if you are unable to find the information you are looking for, we encourage you to reach out to us directly. Our team is happy to provide clarification, answer your questions, and guide you through any specific details regarding our services or policies.

Please don’t hesitate to contact us — we value your time and are committed to ensuring you have all the information you need to feel confident in working with us.