Privacy Policy

Last updated: 16 - 10 - 2025

We at 42 Creative Hub™ respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website 42creativehub.com, use our services, or interact with us.

1. Who We Are (Data Controller)

42 Creative Hub™ Registered in Ireland (if you have a specific business registration number, you can include it here)

• Address: HQ Rivercourt Penthouse Floor, Cornmarket Square, Limerick V94 FVH4 - Ireland

• Email: legal@42creativehub.com

2. What Personal Data We Collect

We may collect and process the following types of personal data:

a. Contact Information

• Name (provided through contact forms or newsletter sign-ups)

• Email address (provided through contact forms, newsletter sign-ups, or service inquiries)

• Phone number (if you provide it)

b. Business Information

• Company name (if you are contacting us on behalf of a business)

• Details about your business or project (if provided in inquiries)

c. Website Usage Data (Automatically Collected)

• IP address

• Browser type and version

• Operating system

• Referring website

• Pages you visit on our website

• Date and time of your visit

• Time spent on pages

• Links you click

d. Data Collected Through Cookies and Similar Technologies

Information about your browsing activity on our website (as detailed in our Cookie Policy - link to your Cookie Policy here). This may include preferences and settings.

e. Payment Information (when applicable)

If you purchase digital services from us, we may collect necessary payment information to process the transaction. This may include billing address and payment card details.

Note: If you use a third-party payment processor (e.g., Stripe, PayPal), ensure you clearly state that we do not directly store your full payment card details and refer to their privacy policies.

f. Communication Data

Records of our correspondence if you contact us (e.g., emails, contact form submissions).

3. How We Use Your Personal Data

We may use your personal data for the following purposes:

• To Respond to Your Inquiries and Provide Services: To communicate with you, understand your needs, and deliver the services you have requested (e.g., CaaS, web design).

• To Manage Our Relationship with You: Including providing support, responding to feedback, and managing your account (if applicable).

• To Send You Newsletters and Marketing Communications (with your consent): If you have opted in to receive our newsletter or marketing materials, we will use your email address to send you updates, promotions, and other relevant information. You have the right to withdraw your consent at any time.

• To Improve Our Website and User Experience: We analyze website usage data to understand how visitors interact with our site, identify areas for improvement, and optimize its functionality and content.

• For Website Administration and Security: To maintain the security of our website, diagnose technical issues, and prevent fraud and abuse.

• To Comply with Legal Obligations: We may process your personal data to comply with applicable laws, regulations, or legal processes.

• For Legitimate Interests

We may process your data for our legitimate business interests, such as:

• Analyzing website traffic and trends.

• Improving our services and offerings.

• Marketing our services (where we have a legitimate interest and you haven't opted out, or where we have consent).

4. Legal Basis for Processing Your Personal Data

Under GDPR, we process your personal data based on one or more of the following legal bases:

• Consent: We will rely on your explicit consent to send you newsletters and marketing communications, and for certain types of cookies (as outlined in our Cookie Policy). You have the right to withdraw your consent at any time.

• Performance of a Contract: We will process your personal data when it is necessary to enter into or perform a contract with you to provide our services.

• Legal Obligation: We may process your personal data to comply with legal obligations to which we are subject.

• Legitimate Interests: We may process your personal data when it is necessary for our legitimate interests (or those of a third party), provided that your interests and fundamental rights do not override those interests. These legitimate interests include improving our services, website administration, and direct marketing (where permitted by law).

5. Sharing Your Personal Data

We may share your personal data with the following categories of trusted third parties for the purposes described above:

• Hosting Providers: Companies that host and maintain our website infrastructure.

• Email Marketing Services: Platforms we use to send newsletters and marketing communications (e.g., [Insert Name of your email marketing provider, if any]).

• Analytics Providers: Services like Google Analytics that help us understand website traffic and user behavior. These providers may process anonymized or pseudonymized data.

• Payment Processors: If you make a purchase, we will share necessary payment information with our chosen payment processor (e.g., [Insert Name of your payment processor, if any]) to facilitate the transaction. We encourage you to review their privacy policies.

• Service Providers: Other third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., customer support tools).

• Legal Authorities: We may disclose your personal data if required to do so by law or in response to a valid legal request (e.g., a court order or government inquiry).

We will ensure that any third parties we share your data with are subject to appropriate data protection obligations in accordance with GDPR.

6. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data:

• The Right to Access: You have the right to request access to the personal data we hold about you and to receive a copy of this data.

• The Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

• The Right to Erasure ("Right to be Forgotten"): You have the right to request that we delete your personal data in certain circumstances (e.g., when the data is no longer necessary for the purpose for which it was collected, or if you withdraw your consent).

• The Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances (e.g., if you contest the accuracy of the data).

• The Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

• The Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.

• Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact us using the contact details provided in Section 1. We will respond to your request in accordance with GDPR requirements.

7. Lodging a Complaint

You have the right to lodge a complaint with the Data Protection Commission (DPC), which is the supervisory authority for data protection in Ireland. You can find their contact details on their website www.dataprotection.ie.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Contact Form Data: We typically retain contact form submissions for [Specify timeframe, e.g., 12 months] for customer service purposes, unless further interaction necessitates a longer retention period.

• Newsletter Subscriber Data: If you subscribe to our newsletter, we will retain your email address until you unsubscribe.

• Website Usage Data: We typically retain website usage data for [Specify timeframe, e.g., 24 months] for analytics purposes.

• Payment Data: We will retain payment data for as long as required by applicable accounting and legal obligations.

We may anonymize your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.

9. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include encryption, secure servers, access controls, regular security updates.

10. International Data Transfers

[Only include this section if you transfer personal data outside the European Economic Area (EEA). If you use services based outside the EEA (e.g., some analytics or email marketing platforms), you need to disclose this and the safeguards you have in place (e.g., Standard Contractual Clauses). If you primarily use EU-based services, you can state that your data is generally processed within the EEA.]

For example: "Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission, or where we have put in place appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission."

11. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that website. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policy of every website you visit.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at legal@42creativehub.com.