eCommerce Regulation Policy

Effective Date: 16 - 10 - 2025

Last Updated: 16 - 10 - 2025

Preamble

42 Creative Hub™ is committed to complying with Irish and European Union law governing online business and consumer rights, including the eCommerce Directive (2000/31/EC), the Consumer Rights Directive (2011/83/EU), relevant provisions of the Digital Services Act, and the Consumer Protection Act 2007 (Ireland). This policy outlines our responsibilities and your rights when using our website and purchasing our digital products and services.

1. Identification of the Service Provider

In accordance with the transparency requirements of EU eCommerce law, the following information pertains to the service provider:

• Trading Name: 42 Creative Hub™

• Legal Structure: Sole Proprietorship

• Registered Address: HQ Rivercourt Penthouse Floor, Cornmarket Square, Limerick V94 FVH4 - Ireland

• Electronic Mail Address: sales@42creativehub.com

• Value Added Tax Identification Number: [Insert VAT Number]

• Country of Establishment: Ireland

2. Scope of Products and Services

Our online platform offers the following categories of digital products and services, all delivered electronically:

• Downloadable Digital Content: Including but not limited to templates, electronic books, and digital design assets.

• Online Services: Such as web design, consultancy services, and software configuration.

• Digital Platform Access: Provision of access to proprietary digital platforms or tools.

All products and services are delivered electronically via download links, email transmission to the address provided during purchase, or through secure access to your user account on our website.

3. Pricing, Payment Terms, and Taxation

All prices displayed on our website are denominated in Euro (€) and are inclusive of Value Added Tax (VAT) at the prevailing Irish rate. The total cost of your order, encompassing all applicable taxes and any supplementary charges (e.g., processing fees, where applicable), will be clearly presented to you prior to the finalization of your purchase.

We accept payment via the following methods:

• Major Credit and Debit Cards

• Secure Online Payment via PayPal

• Other secure payment gateways as indicated on our website (e.g., Stripe)

All payment transactions are processed through secure, encrypted systems that adhere to Payment Card Industry Data Security Standard (PCI-DSS) requirements and ensure the security and confidentiality of your payment information.

4. Contractual Formation

The initiation of a purchase by clicking a button labeled "Pay Now" or a similar affirmative action constitutes a legally binding offer to purchase the selected digital product or service. Upon successful processing of your payment and our subsequent issuance of an order confirmation via electronic mail, a legally binding contract for the sale of the digital product or service is deemed to have been formed. The order confirmation will detail the specifics of your purchase.

5. Terms of Delivery for Digital Products

Delivery of digital products shall be executed through one of the following methods:

• Immediate download upon confirmation of payment.

• Electronic mail transmission to the email address provided by the customer at the point of sale.

• Provision of access credentials or activation links via the user's account on our website.

In the event of non-receipt of the purchased digital product within 24 hours of purchase confirmation, customers are requested to contact our support team at sales@42creativehub.com.

6. Right of Withdrawal (Statutory Cooling-Off Period)

Pursuant to the Consumer Rights Directive (2011/83/EU), consumers have a statutory right to withdraw from a distance contract for digital content within 14 days from the date of purchase. However, this right is subject to the express condition that:

• The performance of the contract (i.e., the commencement of the download or streaming of the digital content) has begun with the consumer's explicit consent; and

• The consumer has acknowledged that by consenting to the immediate commencement of performance, they thereby lose their right of withdrawal.

We will seek your explicit confirmation and acknowledgment of this condition during the checkout process. Once access to the digital content has commenced, your right to a refund is waived, save where the digital product is demonstrably faulty or not materially as described (meaning it does not substantially conform to the features and functionalities outlined in the product description).

7. Remedies for Faulty or Misdescribed Digital Content

In the event that a purchased digital product is found to be defective, inaccessible, or not materially as described, consumers are entitled to the following remedies under Irish and EU consumer law:

• Repair or replacement of the digital product, where technically feasible.

• A full or partial refund of the purchase price, the quantum of which will be determined based on the specific circumstances of the defect or misdescription.

Customers are required to notify us of any such issues within a reasonable timeframe following the discovery of the fault, typically not exceeding two months.

8. Customer Support Services

We are committed to providing efficient and effective customer support. Should you encounter any issues relating to your order or the purchased digital product, please do not hesitate to contact us via the following channels:

Electronic Mail: support@42creativehub.com

9. Governing Language of Contract

Unless explicitly agreed otherwise in a written instrument, all transactional interactions, policy documentation, and general communications will be conducted in the English language.

10. Governing Law and Jurisdiction

This policy and all contractual relationships established through our website shall be governed by and construed in accordance with the laws of Ireland. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the Irish courts, without prejudice to any mandatory consumer rights afforded to you under the laws of your country of habitual residence (if located within the EU/EEA).

11. Alternative Dispute Resolution (ADR)

In the event that a dispute arises and cannot be resolved through direct negotiation, consumers may avail themselves of the following alternative dispute resolution mechanisms:

• Direct engagement with our customer service team for amicable resolution.

• Utilization of the European Online Dispute Resolution (ODR) platform, accessible at: https://ec.europa.eu/consumers/odr

12. Amendments to This Policy

42 Creative Hub™ reserves the right to amend this eCommerce Regulation Policy at any time. Any modifications shall become effective immediately upon their publication on this webpage. Users are therefore advised to review this policy periodically to ensure awareness of any updates.

13. Contact Information

For any inquiries concerning this policy, please contact us at:

42 Creative Hub™

• Electronic Mail: sales@42creativehub.com

• Postal Address: HQ Rivercourt Penthouse Floor, Cornmarket Square, Limerick V94 FVH4 - Ireland

Disclaimer

Please remember that this revised version incorporates suggestions and should still be reviewed and potentially adapted by legal counsel to ensure it fully meets the specific legal requirements for your business and offerings in Ireland and the EU.

For regulations concerning purchases on the Notion Marketplace, please see the  Sales via Notion Marketplace section.